Please Drop Your Concern

Unrecoverable Error when performing a bank reconciliation or viewing previous reconciliation reports 

 Reasons

• Adobe Reader 10.0, 9.0, or 8.0 is installed and the preference for Display PDF in Browser is selected.
• Adobe 11.0 (XI) and later versions do not have the option to display PDF in browser anymore and display PDFs outside of the browser by default, which will resolve this issue going forward.

Resolutions

 Change the Display PDF in Browser preference (Adobe 10.0, 9.0, 8.0 only):

1.From the Windows Start menu, select Programs/All Programs to see a list of installed programs.

2.Choose Adobe Reader/Acrobat. Note: Adobe XI (11.0) and later no longer displays a PDF in the browser by default, so if you are on an older release, updating will resolve the issue.

3.Choose Edit > Preferences.

4.In the Preferences window, from the Categories list, select Internet.

5.Click to clear the Display PDF in Browser preference in the Web Browser Options section.

6.Select OK.

 Unrecoverable Error when you select a transaction for reconciliation

Perform the following solutions if a damaged Primary Name List and/or Chart of Accounts gives you Unrecoverable error: xxxxx xxxxx when you attempt to reconcile your transactions.

Perform Data Troubleshooting 

A.Fix data damage on your QuickBooks Desktop company file

Rebuild Data Files

1.From the Windows Start menu, select Programs/All Programs to see a list of installed programs.

2.On the QuickBooks Information window, select OK. Follow the onscreen steps to save a backup.

3.Let the tool repair your file. It may take some time. QuickBooks may seem stuck, but as long as you can move your mouse, the tool is working.

4.When the tool finishes, select OK.

5.Go to the File menu. Then hover over Utilities and select Verify Data.

6.Let the tool check your file for data issues.

If QuickBooks doesn't find any problems, select OK. You can keep using your company file. You don't have any data damage.  If QuickBooks finds an issue with your company file, select Rebuild Now.

Repair The Company Using QuickBooks File Doctors

1.Close QuickBooks. Download the most recent version (1.5.0.0) of the QuickBooks Tool Hub.

2. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). Note: If you've installed Tool Hub before, you can find out which version you have. Select the Home tab.  The version will be on the bottom. 3.Open the file you downloaded (QuickBooksToolHub.exe). Follow the on-screen steps to install and agree to the terms and conditions.

4. When the install finishes, double-click the icon on your Windows desktop to open the tool hub.

Manually repair your company file by rebuilding your data

1.Go to the File menu. Then hover over Utilities and select Verify Data.

2. Let the tool check your file for data issues. From the Verify Results screen, select Expand All to see the errors. 

3.For the steps to fix the error, select See Online Article. If the error doesn’t have an article, 

B.:Restore your company file using a recent backup or Auto Data Recover (ADR)

Unrecoverable error can occur in numerous situations but are not limited to:

Common Error Codes

Unrecoverable Error 00000 14775

Unrecoverable Eror 00000 15204

Unrecoverable Error 00227 55008

Unrecoverable Error 00551 46274 

Unrecoverable Error 02457 79428

Unrecoverable Error 13730 84631 

Unrecoverable Error13824 75582 

Unrecoverable Error 15563 13890 

Unrecoverable Error 19758 63847 

Unrecoverable Error20103 33023 

Unrecoverable Error20888 41171

Reasons

Unrecoverable error can occur in numerous situations but are not limited to:  Attempting to open a company file 

Closing a company file 

Closing any open window in a company file

Creating a backup Creating a company file 

Creating a portable file 

Downloading a payroll 

update Opening any window in QuickBooks (Home Page, Company Snapshot, Reports, Transaction)

Running Verify or Rebuild Saving a transaction 

Sending payroll via Direct Deposit 

Using the Open Previous Company feature

Resolution

Identify how many users are affected by using a different log in credential to open the same company file. If the error only happens in one specific user, that user credential might be damaged. If so, recreate the damaged user.

Troubleshooting

1.From the Company menu, select Set Up Users and Passwords > Set Up Users. Enterprise users: Go to the Company menu, then select Users > Set Up Users and Roles.

2.Select Add User..., then type the user name and password. Select Next.

3.Customize the user as necessary, then select Finish.

4. Go to the File menu, then select Close Company/Logoff. 

5.Log in to the company file using the new log in credential.

 Suppress the Desktop while opening a Company File 

1.Select the desired company file from the No Company Open window.

2 Press and hold the Alt key, then select 

3.Open. If you are prompted for your log in information, release the Alt key, then enter your user name and password. Important:4 If you are not prompted for your user name and password, do not release the Alt key. Press and hold the Alt key, then select OK.

4. Do not release the Alt key until your file is completely open. Note: QuickBooks will display a blank screen. If you can highlight a QuickBooks menu by just hovering your pointer to it, your company file is completely open.